Free Insured Shipping
Every Crestone order ships free, fully insured, within the United States. You'll never pay extra to receive your diamond safely. Free shipping covers delivery of your Crestone order to you; if you later ask us to arrange shipment of your stone to a Partner Jeweler, you pay that shipping cost, and our responsibility for that shipment is described in Section 8A of our Terms of Service.
Where We Ship
We currently ship within the United States only. We hope to expand internationally in the future.
How Long It Takes
Each Crestone diamond is individually sourced and inspected for your order, so please allow 5–10 business days from purchase to delivery. Once your stone ships, you'll receive tracking information to follow it to your door.
Secure, Tracked Delivery
All orders ship via insured, tracked carriers, with a signature required on delivery where the shipment method calls for one. We remain responsible for your order until it's successfully delivered to your shipping address.
If Something Goes Wrong
If the carrier confirms your order was lost before delivery, you can choose a refund or a comparable replacement stone of similar specifications and value. We'll send you the replacement's details to approve before it ships. If you don't approve a replacement, we'll issue a refund. If your order arrives damaged, contact us promptly at support@getcrestone.com. You'll have the same choice of a refund or a comparable replacement. Either way, we handle the claim with the carrier or insurer.
Local Hand Delivery
Located in Utah? We offer personal hand delivery for local customers. Reach out and we'll arrange a time to deliver your stone in person.
Questions
Have a question about your order or delivery? Contact us at support@getcrestone.com and we'll take care of you.